Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Matrix Mart Commerce Sdn Bhd offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Cheque / Offline Bank Transfer
Bank : CIMB Bank Berhad
Bank Account : 8009284598
Account Name : Matrix Mart Commerce Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will take about 5-7 working days for Peninsular Malaysia. For Sabah and Sarawak, it will take about 7-10 working days. For outside Malaysia, delivery will follow courier used.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Kindly send us an email to firstname.lastname@example.org for us to clarify further.